By purchasing services from BetterGMB, you agree to these Terms of Service. Please read them carefully before paying.
1. About BetterGMB
BetterGMB is a remote business based in the Czech Republic providing Google Business Profile optimization and management services to local businesses, primarily in the United States. Services are delivered fully remotely.
2. Services
Audit: $149 one-time
A full review of your Google Business Profile with prioritised recommendations, including profile health, categories and services, visibility signals, reviews and listings, and a clear action plan.
Growth: $280 per month
Ongoing management of one Google Business Profile, including:
- Initial profile optimisation (categories, services, description, attributes, and business details)
- 4 Google posts per month
- Monitoring new reviews and responding to them as they come in
- Local Maps ranking tracking for relevant search terms selected by BetterGMB
- Competitor monitoring (up to three local competitors)
- Profile maintenance and citation cleanup when needed
- Monthly performance report
3. Order process
- You choose Audit or Growth
- You pay securely on the website via Stripe
- You provide the business and billing details needed to deliver the service and issue an invoice
- Access: for Audit, manager access is not required by default. We mainly need the listing to be live and the information required to complete the review; we may request manager access only if needed. For Growth, you grant BetterGMB manager-level access (you keep ownership)
- We deliver the Audit report, or Growth optimisation followed by ongoing monthly management
4. Pricing and payment
- Audit: $149 one-time, due in full before work begins
- Growth: $280 per month, billed automatically each billing cycle via Stripe
BetterGMB does not collect, store, or see your card details. Payments are processed by Stripe.
5. When work starts and refunds
Work begins when payment is received.
- Audit: Non-refundable once payment is received.
- Growth: The current billing period is non-refundable once payment for that period is received.
Refunds are only considered if BetterGMB cannot deliver because of a technical issue on our side and no work has been performed, or if your Google Business Profile is permanently removed by Google before work can begin.
No refunds are given for dissatisfaction with rankings, visibility, or Google's systems or algorithm changes.
6. Cancellation (Growth)
You may cancel Growth at any time. Cancellation takes effect at the end of the current billing cycle. You will not be charged again after that. No partial refund is issued for unused days in a period already billed.
7. Account access
- Audit: Manager access is not required by default. We primarily use publicly available listing information, provided the listing is live. We may request manager access only if it is needed to complete the Audit.
- Growth: Manager-level access is required. We never request ownership. Access is used only to deliver the service.
For Growth (and for Audit only if we have requested manager access), if access is not provided within 5 business days of payment without a valid reason, we may pause the project. Delay beyond 10 business days may be treated as cancellation by you, with no refund of amounts already paid.
8. Delivery
- Audit: Delivered after payment and the information needed to complete the review.
- Growth: Initial optimisation within 5 business days of receiving payment and manager access; monthly management continues thereafter until you cancel.
Business days are Monday to Friday, excluding Czech public holidays. Delays caused by the client do not count toward these timelines.
9. Client responsibilities
You agree to provide accurate business and billing information, own or have rights to any materials you supply, respond to reasonable requests within 2 business days, and ensure your Google Business Profile is claimed and verified (or cooperate so it can be).
10. No ranking or results guarantee
Google Maps rankings and visibility depend on many factors outside BetterGMB's control. Specific positions, timelines, call volume, or revenue results are not guaranteed.
BetterGMB is not responsible for Google suspending, altering, or removing your profile, changes to Google's platform, loss of revenue, or actions you take after delivery.
11. Confidentiality
We will not share, sell, or disclose your business information or project details to third parties except as needed to deliver the service (for example payment processing) or as required by law.
12. Governing law
These Terms are governed by the laws of the Czech Republic. We will try to resolve disputes directly and professionally before any formal process.
13. Contact
Email: nfiti.agency@gmail.com
Website: bettergmb.com
By paying for BetterGMB services, you confirm that you have read, understood, and agreed to these Terms of Service.